Privacy Policy
This policy explains how laundryai.website processes personal data for this site and related app services under the Federal Act on Data Protection (FADP; SR 235.1) and the Data Protection Ordinance (DPO; SR 235.11).
Controller and contact
laundryai.website, Gesellschaft mit beschränkter Haftung, Technoparkstrasse 1, 8005 Zürich, Schweiz. Email: [email protected]. Phone: +41 993 095 3931. Legal representative: David Klein, Managing Director.
Data we collect
We may collect contact details, account and sign-up data, device and log data, cookie and consent data, payment-related records, customer support messages, garment details, household usage inputs, and images uploaded or captured through the app, including camera images used for laundry recommendations. Camera-based analysis may be imperfect and should not be treated as guaranteed fabric identification.
Purposes
We use data to provide accounts and app functions, recommend wash settings, optimise detergent suggestions, maintain security, respond to enquiries, manage billing, improve performance, comply with legal obligations, and where permitted, measure marketing effectiveness. If we use data for model improvement, we do so only on a lawful basis and with appropriate transparency.
Cookies and similar technologies
We use essential technologies for site operation and may use optional analytics or similar tools. Non-essential tracking or profiling technologies should be subject to a real choice mechanism. Your choices are recorded and can be changed later. Our approach follows the FADP; SR 235.1, DPO; SR 235.11, and Federal Act against Unfair Competition (UCA; SR 241).
Sharing and cross-border disclosure
We may share data with hosting, analytics, payment, customer support, and technical service providers acting for us. Data may be disclosed abroad where services are operated internationally. Where required, we use appropriate safeguards and assess whether the disclosure is permitted under Swiss law.
Retention
We keep personal data for as long as needed for the stated purposes, account administration, support, security, dispute handling, and statutory retention duties. Retention periods depend on the data category and legal or operational necessity.
Your rights
Subject to applicable law, you may request information about your personal data, correction, deletion, restriction of processing, and a copy of certain data. You may also withdraw consent where processing is based on consent and object where the law provides that option.
Provider transparency
This site identifies its provider and direct contact details in line with Federal Act against Unfair Competition (UCA; SR 241), Art. 3 para. 1 let. s UCA.
Privacy requests
To exercise privacy rights or ask questions, contact [email protected] or write to the address above.
Company registration number: CHE-418.763.259. VAT / tax registration number: CHE-418.763.259 MWST.